General Eligibility
At SMOOTHPATH, we strive to ensure our customers are satisfied with their purchases. Refunds are applicable only under specific conditions, which include but are not limited to product defects or service discrepancies.
Refund Conditions
- Requests must be made within 30 days of purchase.
- Original purchase receipt is required.
- The product must be unused and in the same condition as delivered.
Refund Process
To request a refund, please contact our customer service team at [email protected]. Include your purchase details and reason for refund along with any supporting documents.
Exceptions
Certain items are non-refundable. These include:
- Gift cards
- Downloaded software products
- Health and personal care items
Refund Approvals
Once your return is received and inspected, we will send you an email notification. You will be informed about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.